Who to contact
The Nova Prime Group manages this storefront for its Farms and Foods businesses. For privacy enquiries, access requests, corrections, or deletion requests, contact sales@thenovaprime.com. Tell us which account, enquiry, or order your request concerns, without sending your password.
Information we collect
Account records include your name, email address, hashed password, and contact details you save. Orders include purchased items, quantities, prices, delivery or pickup details, order notes, references, and payment or fulfilment status. Enquiry and support forms collect the information you submit. Technical security records can include an IP-based rate-limit identifier, session records, and administrative activity.
Why we use it
We use account and order details to operate the shop, arrange fulfilment, communicate about purchases, and provide support. We use enquiry details to respond to your request, and security records to protect the service and prevent misuse. These activities support requested services and contractual steps, relevant legal obligations, or legitimate operational and security interests, as applicable. Optional newsletter communication is based on your opt-in and can be withdrawn.
Cookies & basket storage
Essential cookies keep customer and administrator sessions signed in. Customer session cookies are host-specific; the two storefronts use common account records but can require separate sign-in. Your basket is stored in your browser local storage. You can clear browser storage or remove basket items; disabling necessary cookies can prevent sign-in and checkout.
Payments & service providers
When online payments are enabled, the checkout provider processes payment information on its own service. We keep transaction references and verified payment status, not your card number or card security code. Hosting, configured email delivery, and any agreed delivery partners process information needed to operate the service or fulfil an order. Public web fonts may be requested from Google Fonts when pages load. External services have their own privacy information.
Who can access information
Authorised staff can review customer, order, and support information for their work. We share relevant fulfilment details with providers involved in an agreed service, and information where required by law. We do not publish your account or order history in the public catalogue.
Keeping & protecting records
We use private data storage, hashed passwords, protected sessions, and access controls. Records are kept as needed for the purpose for which they were collected, including outstanding orders, account support, dispute handling, and applicable accounting or legal obligations. You can ask us about retention for your particular record. No online service can guarantee absolute security.
Your choices & rights
You may request access, correction, deletion, or other data rights available under applicable law, and withdraw consent to optional marketing. Some information may need to be retained for an outstanding obligation or transaction. We may need to verify your identity before acting on a request. You can also raise a data protection concern with the Nigeria Data Protection Commission at ndpc.gov.ng.
Newsletter & account recovery
Newsletter requests record the email and subscription details you provide. Request removal by emailing sales@thenovaprime.com or replying Unsubscribe. Account recovery links are private, time-limited, and single use; do not forward them. Transactional order and security messages are separate from optional newsletters.