Can I buy for myself or an organisation?
Yes. Browse priced livestock for individual purchases, or use Wholesale for corporate, bulk, or commodity sourcing requirements. Availability and scope are confirmed for each requirement.
Can I pay online?
Checkout accepts online payment only after a payment provider has been connected. If checkout is unavailable, contact our team to arrange your purchase. No payment is collected by adding items to a basket.
Does my basket reserve stock?
No. Stock is reserved for 30 minutes only after an online order is created. An unpaid order expires and releases stock. Payment received after expiry can require manual review.
Where do you deliver?
Checkout shows delivery areas and charges configured for this business. For destinations outside those areas, request a logistics quotation. A location listed as an operating hub is not automatically a delivery zone or collection address.
Can I collect my order?
Collection is available only when a pickup option is shown at checkout. Confirm the address and handover timing with our team before travelling.
What should I check before selecting livestock?
Review the listing location, breed, size or age description, sex, quantity, and image label. Ask our team about intended use, actual stock photographs, inspection, animal health documentation, and transport requirements before procurement.
Are all photographs of the actual animals?
Some category or listing images are illustrative and labelled accordingly. Request actual stock details and photographs where needed.
How do I track or change an order?
Sign in to My account to review your order and payment status. Contact our team with the order reference for address changes, special instructions, or cancellation. Changes depend on the stage of fulfilment.
How do I report a problem?
Use Contact or email sales@thenovaprime.com with your order reference, item details, a description of the problem, and relevant photographs. See Delivery & Returns for the process.
Can I reset my password?
Choose Forgot your password on the account sign-in screen. Recovery links are sent to the registered email when email delivery is available, expire after 30 minutes, and can be used once. Never share your password.
Still need help? Contact our team.